Refund policy

Returns and refunds

We accept requests to return unopened, unused VEYRA products within 30 days of delivery. To start a return, email support@veyrah2.com with your order number. We’ll send you the return instructions and address. Please contact us before sending a parcel back.

For a change-of-mind return, products must be in their original sealed packaging. Opened or used tablets cannot generally be returned for a change of mind where a health or hygiene exception applies. This does not affect your rights if an item is faulty, damaged, or not as described.

If your order arrives damaged, incomplete, incorrect, or faulty, contact us at support@veyrah2.com with your order number and photos of the issue. We’ll review it and arrange an appropriate resolution.

Once an eligible return is received and inspected, we’ll email you with the outcome. Approved refunds are made to the original payment method. Any return postage costs and refund of the original delivery charge will be handled according to the reason for the return and applicable consumer law.

Cancelling a subscription stops future renewals. It does not automatically refund an order that has already been charged. Contact us if you need help with an existing order.